Reference

mastoto Privacy Policy In Clear Terms

Our Privacy Policy explains how mastoto collects, uses and protects the account details you provide before you reach the lobby.

Account dataWallet recordsCookie choicesAccess requests
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CONTACT ROUTES

Three Ways To Ask About Privacy

Questions about our Privacy Policy should reach us through the account support path so we can connect your request to the correct record.

Account request Use the support route connected to your account when you want a copy of…
Wallet record For a DANA, OVO, GoPay or QRIS payment question, send the receipt reference and…
Security concern If a login or device looks unfamiliar, contact us through the account help path…
DATA PRACTICES

How We Handle Your Policy Requests

We keep this policy practical by tying each data use to a visible account action: phone verification, login, lobby access, wallet status or support.

Account data

We use your account details to create the profile, complete the clear phone verification step and keep sign-in connected to the right record. If your phone detail changes, contact support from the account path so we can explain the verification needed before updating it.

Payment matching

A DANA, OVO, GoPay or QRIS reference can help us match a deposit or wallet status with your account. We keep the payment context needed for reconciliation and support, while your wallet password and PIN remain outside the details you should send to us.

Cookies

Cookies and similar browser storage can keep your session, language setting and security checks working between pages. You can manage browser permissions on your phone or computer, but restricting required storage may interrupt login, phone verification or the path back to the lobby.

Device security

We may record device type, browser signals, session time and access events to spot account activity that does not fit your recent sign-in. These checks support the mobile browser path as well as desktop access, and they help us respond when you report an unfamiliar session.

Retention period

We keep personal data for as long as it supports account operation, payment reconciliation, security checks or a legal duty. When a record no longer serves one of those purposes, our handling process can remove or separate it, subject to any retention rule that applies where local law permits.

Changes and requests

You can contact us to ask for access, correction or clarification about your personal data and this Privacy Policy. Tell us which account detail or payment reference you mean; we verify ownership first, then explain the available action, timing and any reason a record must remain.

Privacy Policy Questions For mastoto

These Privacy Policy answers focus on the account situations you are most likely to meet before opening access or while checking a wallet record. We explain what data is used, how device access is handled and where to send a request. The same principles apply whether you connect from Jakarta, Surabaya or another Indonesian location where local law permits.

The mastoto Privacy Policy covers account details, phone verification, login and device activity, cookie use, payment references and support messages. It explains why we use those records for access, security, wallet matching and support, plus how you can ask about access or correction where local law permits.

Yes. Our Privacy Policy explains how a DANA, OVO, GoPay or QRIS reference may help us match a payment event with your account. We need the receipt context for status checks, but you should never send us your wallet PIN, password or full secret credential.

During phone verification, we use the phone detail and confirmation event needed to connect you with the correct account. We may also keep the time and security result of that step. If the number is wrong, contact support through your account path rather than opening a second profile.

The Privacy Policy allows cookies or browser storage needed for session continuity, security checks and settings on your mobile browser. You can change permissions in your device browser, though blocking required storage may interrupt sign-in, verification or the return path to the lobby.

You can ask for access to or correction of personal data connected with your mastoto account through the support path. Include the relevant account detail, not a password or wallet PIN. We verify ownership first and then explain the available response where local law permits.

We retain account and payment records while they support account operation, security review, payment reconciliation or a legal duty. The exact period can depend on the record and local requirements. When those needs end, we remove or separate data under our handling process where local law permits.

Use the account support path for a Privacy Policy concern, an unfamiliar login, a wallet receipt or a request to change your data. Give the account detail or reference needed to locate the issue, and keep passwords and wallet PINs out of the message.

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